Several weeks ago, News 8 made an open records request for the total amount currently owed by toll road users, broken down into actual tolls and administrative fees.

In a continuing "Your News" look into Texas Department of Transportation toll road billing complaints, News 8 asked viewers to e-mail us with their various issues.

We received dozens of e-mails from people complaining they had paid their tolls, only to be billed again with penalties.

Others have issues with their toll tags. Still more complain about customer service and lack of knowledge by representatives.

The complaints were so varied and complicated, we had to break them down into recurring themes.

The complaints most prevalent include: accusations of inaccurate billing, exorbitant administrative fees, inaccurate record keeping and promises made by customer service that were not fulfilled.

	Toll Info
For a map of open, developing and planned toll roads in the Central Texas region, visit the Central Texas Regional Mobility Authority's, Web site. Click the links to find out more about Texas Tollways, or the TxTag.

To be fair, these claims have yet to be substantiated.

For weeks, News 8 has asked TxDOT to respond to these claims. We were told Turnpike Authority Director Mark Tomlinson was just too busy to talk to us.

We wouldn't settle for talking to one of TxDOT's media representatives because, by their own admission, one of them had already given us inaccurate information.

We took the e-mails to TxDOT to be presented to Tomlinson. News 8's Bob Robuck delivered a packet of e-mails, with names and contact information redacted.

We included a note that we would get in contact later this week.

		WATCH THE VIDEO
	Toll Roads News 8's Bob Robuck shares his progress in speaking directly to the Texas Department of Transportation.

And, remember Lisa Coleman, who TxDOT billed for nearly $4,000, and Samone Murray, billed for more than $11,000?

A TxDOT spokesperson told us each woman received an offer to have her penalties forgiven as long as she paid the tolls.

Murray said no one made her such a deal and Coleman claims customer service made the offer at the very beginning of her nightmare, when TxDOT couldn't provide documentation that she even owed the tolls.

We hope to get more direct answers to these and other claims very soon.

Several weeks ago, we made an open records request for the total amount currently owed by toll road users, broken down into actual tolls and administrative fees.

TxDOT said it still needs a couple of more days to compile that information.

We still want to hear from you if you have issues with Central Texas toll roads. E-mail us at yournews@news8austin.com, call (512) 531-8888 or write to us at News 8 Austin, 1708 Colorado St., Austin, TX 78701.

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	Disputes and Exemptions
Under Texas law you may be able to dispute these charges if you meet one of the following criteria: - You were no longer the legal owner of the vehicle at the time it was on the toll road - The vehicle was leased or rented to another entity at the time it was on the toll road - The vehicle was stolen prior to its use of the toll road To qualify for one of these exemptions you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your toll bill along with one of the following documents to us: - A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner - A copy of the rental or lease agreement which includes the name and address of the party responsible for the car at the time the toll charges were incurred - A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred Source: Municipal Services Bureau