Lisa Coleman received a $4,000 bill from TxDOT.

A viewer called into News 8 to tell us about an unpaid bill that's taking a toll on her.

Lisa Coleman received a $4,000 bill for toll road usage. The problem with the bill is she says she never accrued those charges, having paid 99 percent of the time at the toll booths.

The bill shows Coleman racked up $250 in tolls. The rest of the bill is administrative fees.

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	Outstanding fee notice Lisa Coleman receives a $4,000 bill for toll road usage and she says the charges don't add up.

Coleman said she never received the repeated invoices TxDOT said it sent to her because TxDOT's third-party agency sent the bills to her old address.

"When you go through, there's a camera that clicks even when you pay them at the booth, there's a click. They take a picture of you no matter what," Coleman said. "I told them, 'you guys have got to do better than this, because I don't know what this is. Looking at some of these dates, I wasn't even in town."

	Tollway Central
Click the link to find out more about Texas Tollways. You can also check your status, make a payment or file a dispute.

TxDOT says it's looking into the issue and wants to make sure Coleman has not assessed any unnecessary charges.

"We are doing our best to fairly assess fees to customers who use the toll facilities," Mark Cross of TxDOT said.

Cross said when the bill reaches outstanding proportions they have to look at the customer's data history to clear things up.

"When it gets to this point where the customer is just beside themselves, we really have to just sit down and go back a year or two and go over every piece of correspondence, every piece of date we have for that customer," Cross said.

Coleman said TxDOT started the research last fall and things keep getting worse. It's a complicated issue that becomes costlier the longer it takes to clear things up.

If you have a story you'd like to share with us, just send us an e-mail or give us a call at (512) 531-8888.

	Disputes and Exemptions
Under Texas law you may be able to dispute these charges if you meet one of the following criteria: - You were no longer the legal owner of the vehicle at the time it was on the toll road - The vehicle was leased or rented to another entity at the time it was on the toll road - The vehicle was stolen prior to its use of the toll road To qualify for one of these exemptions you must submit written proof that the vehicle was not legally under your ownership or control at the time the vehicle was on the toll road. This can be accomplished by mailing a copy of your toll bill along with one of the following documents to us: - A copy of the Texas Motor Vehicle Transfer Notification Form confirming sale or transfer of your vehicle to another owner - A copy of the rental or lease agreement which includes the name and address of the party responsible for the car at the time the toll charges were incurred - A copy of the police report showing your vehicle was reported stolen prior to the time the toll charges were incurred Source: Municipal Services Bureau